Supported Living in Sheerness and Across Kent — Independence with the Right Support
CQC-regulated, 24-hour staffed supported living for adults with learning disabilities, autism, mental health needs, and complex support requirements across the Isle of Sheppey and wider Kent.
At Otas Supported Living, we believe that every adult — regardless of their condition or level of need — has the right to a home of their own, a life they choose, and support that truly understands them.
We respond to all enquiries and referrals within 24 hours, Monday to Friday. All discussions are completely confidential.
What Is Supported Living — and How Is It Different From Residential Care?
Supported living is a model of care that enables adults with a range of needs to live in their own home — within a staffed, shared, or individual property — with the level of support they need to live as independently as possible.
Unlike residential care, where the care provider is responsible for both accommodation and care as a single combined service, supported living separates the two. As a supported living resident, you hold your own tenancy agreement, which gives you legal rights to your home and full choice over how your daily life is structured.
This model works particularly well for adults who have a genuine desire for independence, who want to develop life skills and community connections, and who benefit from consistent, skilled support to do so safely and confidently.
| Supported Living | Residential Care | |
|---|---|---|
| Accommodation | Your own tenancy | Provider-owned |
| Legal rights | Tenant rights apply | Resident agreement |
| Staffing | 24/7 based on assessed need | 24/7 on-site |
| Flexibility | High — built around you | Structured routines |
| Best suited for | Adults seeking independence | Higher-dependency care |
| Funding | LA, CHC, ICB, direct payments | LA, CHC, private |
Everything Included in Our Supported Living Service
Every supported living package at Otas is tailored to the individual — built from a full needs assessment and reviewed regularly as needs evolve.
Daily Living Support
- Personal care — washing, dressing, grooming, and oral hygiene
- Medication management, prompting, and administration support
- Meal planning, grocery shopping, and cooking support
- Household management and light domestic tasks
- Support with managing finances, bills, and correspondence
Independence & Community
- Independent living skills development
- Support accessing education, training, and employment
- Community participation and social activity support
- Accompaniment to appointments and community venues
- Encouragement of hobbies, interests, and personal goals
Health & Wellbeing
- Health appointment coordination and accompaniment
- Mental health and emotional wellbeing support
- Liaison with GPs, community nurses, and specialist services
- Risk management and safety planning
- Falls prevention and physical health monitoring
Care Coordination
- Named key worker allocation for consistency and trust
- Personalised support plan developed with you
- Regular care reviews with you, your family, and commissioner
- 24-hour waking or sleep-in staff depending on assessed need
- Safeguarding oversight and DBS-checked staff throughout
Supported Living for Adults With a Range of Needs
Our supported living service is designed for adults aged 18 and over who want to live as independently as possible with the right level of professional support.
Learning Disabilities
Adults with mild, moderate, or severe learning disabilities who want to develop independence, life skills, and community connections within a safe, supportive environment.
Autism Spectrum Conditions
Individuals with autism who benefit from consistent routines, familiar staff, structured environments, and support tailored to their sensory and social needs.
Mental Health Conditions
Adults with enduring or complex mental health conditions — including anxiety, depression, psychosis, and personality disorders — who need structured support alongside clinical care.
Dual Diagnosis
Individuals with both a learning disability and a mental health condition, or a substance misuse history, requiring an integrated, specialist support approach.
Acquired Brain Injury
Adults living with the effects of acquired brain injury who need consistent, skilled support to rebuild independence and daily functioning.
Behaviours That Challenge
Individuals whose behaviour presents a challenge, supported through positive behaviour support (PBS) frameworks, skilled staffing, and clear, consistent plans.
Transitioning from Hospital or Residential Care
Adults ready to move towards a more independent setting after a period in hospital, a residential home, or a family home — supported through every step.
Staffing, Hours, and How Supported Living Is Funded
Staffing and Support Hours
Our supported living properties are staffed 24 hours a day, seven days a week. The level and type of staffing — waking nights, sleep-in, or a combination — is determined by the assessed needs of the individuals.
We allocate named key workers to every resident to ensure consistency, familiarity, and trust.
All staff hold Enhanced DBS certificates and are qualified to a minimum of NVQ / QCF Level 2 in Health and Social Care. Senior staff hold Level 3 and above. Mandatory training — including safeguarding, medication management, positive behaviour support, and mental health awareness — is completed before any member of staff works unsupported.
How Supported Living Is Funded
Supported living is most commonly funded through:
- Local Authority Care Package — following a social care needs assessment
- NHS Continuing Healthcare (CHC) — for individuals with a primary health need
- Integrated Care Board (ICB) Funding — in conjunction with health commissioners
- Personal Budgets and Direct Payments — where an individual manages their own funding
- Private / Self-Funding — for individuals funding their own care arrangement
Housing costs (rent) are typically funded separately through Housing Benefit or Universal Credit.
Your Pathway Into Supported Living — Step by Step
Step 1 — Get in Touch
Call our team on 07882 710 854, email info@otassupportedliving.com, or complete our online enquiry form. We will get back to you within 24 hours.
Step 2 — Initial Conversation & Referral
We discuss the individual's needs, current situation, and what they are hoping for from a supported living placement.
Step 3 — Needs Assessment
A qualified care manager meets with the individual (and their family or advocate) to complete a full needs assessment.
Step 4 — Support Plan & Placement Agreement
We develop a detailed, person-centred support plan outlining goals, preferences, daily routines, and support requirements.
Step 5 — Move-In & Transition Support
We provide full transition support — including introductory visits, a gradual handover, and a dedicated move-in day coordinator.
Step 6 — Ongoing Reviews & Communication
Regular care reviews take place with the individual, their family, and their commissioner. We adapt the support plan as needs evolve.
📱 07882 710 854 | 📧 info@otassupportedliving.com
Trusted by Families and Professionals Across Kent
"Finding the right supported living placement for our son felt overwhelming. Otas were patient, thorough, and genuinely committed to understanding what he needed. He has grown so much in independence and confidence since moving in."
— Parent of supported living service user, Sittingbourne
Request a Free Assessment — No Obligation
Complete the form below and a member of our team will be in touch within 24 hours to discuss your needs.
Contact Details
Home Care Enquiries
07882 710 854Address
21 St. Helens Road, Sheerness, ME12 2QY
Office Hours
Monday to Friday, 9:00am – 5:00pm
Ready to Discuss a Supported Living Placement?
Whether you are a family exploring options, a social worker making a referral, or an individual ready to take the next step, our team is here to help. We will respond within 24 hours.
No obligation. No pressure. All conversations are completely confidential.