Domiciliary Care in Sheerness and Across Kent — Professional Home Care on Your Terms
CQC-regulated home care visits for adults across the Isle of Sheppey and wider Kent — from a single weekly call to multiple daily visits, delivered by trained, DBS-checked carers who support your independence at home.
Remaining in your own home — in the surroundings you know, close to the community you belong to — is something most people feel strongly about. At Otas Supported Living, our domiciliary care service is designed to make that possible for as long as you choose.
Whether you are arranging care for yourself, a parent, or a partner — or you are a professional coordinating a care package — our team is here to help with honest advice, no pressure, and a genuine commitment to getting it right.
We respond to all enquiries within 24 hours, Monday to Friday. All conversations are completely confidential.
UNDERSTANDING HOME CARE
What Is Domiciliary Care — and Is It Right for You?
Domiciliary care — also known as home care — is professional care delivered in your own home by a trained carer who visits at agreed times to provide personal support, practical assistance, and specialist care tailored to your individual needs. Unlike residential care, you remain in your own home and in full control of your life, with support arriving when you need it and leaving when you do not.
Home care is suitable for adults of any age who need some level of regular support — whether due to ageing, a health condition, a disability, or recovery from illness or surgery. It can range from a single short visit once a week through to multiple visits per day, seven days a week, and can be increased or reduced as your needs change over time.
At Otas, our domiciliary care service is fully CQC-regulated, delivered by trained and DBS-checked carers, and managed by an experienced care coordinator who ensures every visit happens as planned — with the right person, at the right time, providing the right support.
Why choose home care?
- Stay in your own home and community
- Maintain independence and daily routines
- Receive one-to-one, dedicated support
- Care that adapts as your needs change
- Family remains closely involved
- Often more cost-effective than residential care
OUR HOME CARE SERVICES
Everything We Provide Under Our Domiciliary Care Service
Our domiciliary care division offers a comprehensive range of specialist and general home care services — all delivered to the same CQC-regulated standard, all centred on the individual.
WHY CHOOSE OTAS
Why Families and Professionals Choose Otas for Home Care in Sheerness
There are a number of home care providers operating in Kent. We believe the difference at Otas is not what we offer on paper — it is how we deliver it in practice, every single visit, for every single person we support.
CQC-Regulated
Our domiciliary care service is registered with and inspected by the Care Quality Commission against five quality domains: Safe, Effective, Caring, Responsive, and Well-Led
Consistent Named Carers
We allocate the same carer or small, regular team to every client wherever possible. Familiarity builds trust, and trust enables better care
Minimum 30-Minute Visits
We do not provide fifteen-minute visits. Every visit is a minimum of thirty minutes — because good care cannot be rushed
Enhanced DBS-Checked Throughout
Every carer, manager, and staff member holds a current Enhanced DBS certificate as a condition of employment
Qualified & Trained
All care staff hold a minimum NVQ / QCF Level 2 in Health and Social Care and have completed mandatory training before their first solo visit
Open Family Communication
We keep families informed, welcome family involvement in care reviews, and have a dedicated care coordinator as your single point of contact
No Agency Fees
We are an employer of our carers, not an agency. You deal directly with Otas; there are no third parties involved in your care
Fast Start Available
For urgent situations, including hospital discharge, we can often have care in place within 24 to 48 hours
"Our measure of success is simple: at the end of every visit, has the person we supported been treated with the dignity, respect, and genuine care they deserve? Everything we do is built around that question."
ARRANGEMENTS & FUNDING
How Home Care Visits Are Arranged and Funded
Visit Arrangements
Our home care visits are scheduled around your existing routine and preferences. We offer a full range of visit patterns — from a single weekly visit to multiple visits per day, seven days a week.
Funding Options
Home care can be funded through a range of routes:
- Local Authority Funded Care — following a social care needs assessment
- NHS Continuing Healthcare (CHC) — where care needs arise from a primary health need
- CHC Fast-Track — for urgent discharge situations, often approved within 24 hours
- Direct Payments & Personal Budgets — manage your own care funding with our support
- Reablement Packages — short-term funded care following hospital discharge
- Private / Self-Funding — costs discussed transparently after initial enquiry
No pricing is displayed on this website. All costs are discussed openly after your first conversation with our team.
HOW TO GET STARTED
Arranging Home Care — Three Simple Steps
Get in Touch
Call our home care team on 07882 710 854, email info@otassupportedliving.com, or complete the enquiry form below. We respond within 24 hours, Monday to Friday. For urgent cases, please call directly.
Free Home Assessment
A qualified care manager visits you at home — at a time that suits you — to understand your routine, care needs, and preferences. This is a no-obligation, relaxed conversation, not a clinical interview. Family members are warmly welcome to be present.
Care Begins
We match you with the right carer, agree a care plan, confirm visit times, and begin. Your dedicated care coordinator is your single point of contact for any questions, changes, or feedback at any time.
FREQUENTLY ASKED QUESTIONS
Common Questions About Domiciliary Care at Otas
Request a Free Assessment — No Obligation
Complete the form below and a member of our team will be in touch within 24 hours to discuss your needs.
Contact Details
Home Care Enquiries
07882 710 854Address
21 St. Helens Road, Sheerness, ME12 2QY
Office Hours
Monday to Friday, 9:00am – 5:00pm
WHAT FAMILIES SAY
Trusted for Home Care Across Sheerness and Kent
"Finding the right home care for my mum felt overwhelming. Otas made it simple — they came out quickly, listened carefully, and matched her with a carer who she genuinely enjoys seeing. The communication with the family has been excellent from the start."
— Daughter of home care client, Sheerness
Ready to Arrange Home Care in Sheerness?
Whether you are just exploring options or ready to arrange a free home assessment, our team is here to help — honestly, without pressure, and at your pace.