Get in Touch With Otas Supported Living
We are here to help — whether you are exploring care options for the first time, making a professional referral, or simply have a question you would like answered.
Reaching out is the first step, and we make it as straightforward as possible. Our friendly, experienced team is based right here in Sheerness and is ready to listen, advise, and guide you — with no pressure and no obligation. We respond to all enquiries within 24 hours, Monday to Friday.
Choose the Best Way to Contact Us
We have two dedicated contact numbers — one for residential care and one for home care — so you always reach the right team straight away. You can also email us or visit us at our Sheerness office.
Residential Care
01795 394 942
Use this number for: residential care placements, bed availability, property visits, and referrals for our care home.
Lines open: Monday to Friday, 9:00am – 5:00pm
Out of hours: Please leave a voicemail and we will call you back the next working day.
Home Care & Domiciliary Care
07882 710 854
Use this number for: home care visits, supported living enquiries, domiciliary care packages, community care, and urgent care needs.
Available: Monday to Friday, 9:00am – 5:00pm
Urgent enquiries: Please indicate urgency and we will prioritise your call.
Email & Visit Us
info@otassupportedliving.com
21 St. Helens Road, Sheerness, ME12 2QY
We respond to all emails within 24 hours, Monday to Friday.
Visiting in person: Please call ahead to arrange an appointment.
Complete Our Enquiry Form — We Will Be in Touch Within 24 Hours
Please provide as much detail as you are comfortable sharing. This helps us respond with the most relevant information and connect you with the right member of our team straightaway.
Referring a Service User? We Make the Process Simple.
We work closely with social workers, care coordinators, GP practices, hospital discharge teams, and integrated care boards across Kent. If you are a professional making a referral on behalf of a service user, please use the form above, tick the "professional referrer" box, and a senior member of our team will prioritise your enquiry.
What to Include in a Referral
- Service user's name, age, and current location
- Type of care or placement required
- Urgency and target start date
- Funding type (LA commissioned, CHC, CHC fast-track, private)
- Brief overview of current support needs and any complex requirements
- Your name, organisation, and direct contact details
- Any relevant reports or assessments (can be submitted by email)
We aim to acknowledge all professional referrals within four working hours and provide a full response within 24 hours.
Referral Contact Lines
Home Care & Supported Living
07882 710 854Residential Care
01795 394 942Visit Us in Sheerness, Kent
Otas Supported Living
Mon – Fri: 9:00am – 5:00pm
Sat & Sun: Closed
Emergency care lines available for existing service users
Otas Supported Living is located on St. Helens Road in Sheerness, on the Isle of Sheppey in Kent. We are accessible from the A249 via the Sheppey Crossing and are a short distance from Sheerness town centre. On-street parking is available nearby. The nearest train station is Sheerness-on-Sea, approximately ten minutes' walk.
Your Questions About Getting in Touch, Answered
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