About Otas Supported Living — Care Rooted in Compassion, Built on Trust
A CQC-regulated care provider based in Sheerness, Kent — dedicated to delivering person-centred supported living, residential care, and home care for adults across the Isle of Sheppey and beyond.
At Otas Supported Living, we believe that every person deserves to live with dignity, independence, and genuine support — regardless of their age, condition, or circumstances. From our base at 21 St. Helens Road in Sheerness, we serve individuals and families across Swale and the wider Kent area.
Who We Are and Why We Do What We Do
Otas Supported Living was founded with a clear and deeply held purpose: to provide the kind of care that we would want for our own families. Based in Sheerness on the Isle of Sheppey, we have grown from a small, dedicated team into a trusted, multi-service provider — without ever losing sight of the values that shaped us from the very beginning.
We established Otas because we recognised a need in our local community for a provider that combines genuine compassion with professional rigour. Too often, care can feel impersonal, inconsistent, or disconnected from the individual receiving it. We set out to change that — to build a service where every person is known by name, where care plans reflect real lives and real preferences, and where families feel genuinely supported, informed, and heard.
Our services span three interconnected areas — supported living, residential care, and domiciliary home care — allowing us to meet people wherever they are in their care journey, and to continue supporting them as their needs evolve.
We are proud to be a local provider — rooted in Sheerness and committed to the community we serve. Our team lives and works in this area. We understand the local landscape, the local services, and the people who call this part of Kent home.
The Principles That Guide Everything We Do
"To provide person-centred, CQC-regulated care that enables adults across Sheerness and Kent to live with dignity, independence, and genuine support — in the right setting, at the right time, with the right people."
Our Vision: To be the most trusted care provider on the Isle of Sheppey — recognised by families, professionals, and commissioners alike for the consistency, quality, and compassion of everything we deliver.
Our Core Values
Dignity
We treat every person with the same respect and consideration we would expect for ourselves or our loved ones — always.
Consistency
We know that good care depends on familiarity and trust. We work hard to ensure the right people are in place, reliably and predictably.
Transparency
We communicate openly with service users, families, and professionals — no surprises, no jargon, and no unrealistic promises.
Empowerment
We support people to live the lives they choose — not the lives that are easiest to manage. Independence and choice are at the heart of every care plan.
Professionalism
Our team are trained, qualified, DBS-checked, and supervised. High standards are non-negotiable at every level of our organisation.
Community
We are a local provider. We are invested in Sheerness, the Isle of Sheppey, and the wider Kent community — and that commitment is reflected in the care we deliver every day.
The People Behind Your Care
Our team is the heart of Otas Supported Living. Every member — from our registered manager to our frontline carers — shares the same commitment to respectful, high-quality, person-centred support.
Registered Manager
Registered Manager
Our Registered Manager is responsible for the quality, safety, and day-to-day running of all services. They hold a Level 5 Diploma in Leadership for Health and Social Care and are registered with the Care Quality Commission. Passionate about building a team that genuinely cares.
Good care starts with genuinely listening to the person in front of you. Everything else follows from there.
Care Coordinator
Care Coordinator
Our Care Coordinator manages day-to-day care delivery across home care and supported living services, ensuring every visit is covered, every carer is prepared, and every service user receives consistent, timely support. A trusted point of contact for families and professional referrers.
I love knowing that what I do makes a real difference to people's daily lives. That is why I am here.
Regulated by the Care Quality Commission — Your Assurance of Quality
Otas Supported Living is registered with and regulated by the Care Quality Commission (CQC) — the independent regulator of health and social care in England.
Safe
People are protected from abuse and avoidable harm. Our staff are trained in safeguarding, lone working, and risk management.
Effective
Care achieves good outcomes and is based on best practice and evidence. We use recognised care planning frameworks and review care plans regularly.
Caring
Staff involve and treat people with compassion, kindness, dignity, and respect. This is the standard we hold every team member to, every day.
Responsive
Services are organised to meet people's needs. We respond promptly to changes in need, complaints, and family concerns.
Well-Led
Leadership, management, and governance assure high-quality, person-centred care. Our registered manager leads with transparency and accountability.
Every member of the Otas team holds an Enhanced DBS certificate as a condition of employment. Our carers are qualified to a minimum of NVQ / QCF Level 2 in Health and Social Care, with senior staff holding Level 3 and above. Our registered manager holds a relevant Level 5 leadership qualification. All staff complete mandatory training — including safeguarding, first aid, medication management, moving and handling, and infection control — prior to working with any service user, and refresher training is completed annually.
Serving Sheerness, the Isle of Sheppey, and Across Kent
Otas Supported Living is based at 21 St. Helens Road, Sheerness, ME12 2QY — at the heart of the Isle of Sheppey. We provide supported living placements, residential care, and domiciliary home care visits across the following areas:
If you are unsure whether we cover your area, please do not hesitate to call or email us. We will always do our best to assist, and where we cannot provide direct care, we will do our best to point you in the right direction.
Check if We Cover Your AreaReady to Find Out More About Otas?
Whether you are just beginning to explore care options or you are ready to arrange an assessment, our team is here to help. Call us, email us, or complete our online enquiry form — we will be back in touch within 24 hours.
No obligation. No pressure. Just a friendly, honest conversation about your situation and how we can help.